Terms and Conditions

Terms and Conditions

What you need to know when Booking KleanersOnTheGO 

No refunds on cleaning. We strives to provide outstanding cleaning services for our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 24 hours of service in order for us to address and correct the problem. If we receive prompt notification, we will come back to the problem. If the problem involves the quality of service we have provided, If we do not receive notice of a problem within 24 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem. we can only guarantee that a cleaner will stay for the specified amount of time. Therefore, if the problem involves the time needed to complete the cleaning service rather than the quality of the service itself, we can only correct the problem if you purchase additional cleaning time.

Cancellation Fee

We require cancellations to be communicated to us 48hrs (2 full working days) in advance to avoid charges.  Cancellations communicated less than 48hrs (2 full working days) prior to appointment but more than 24 hours (1 full working day) will be charged $60 per scheduled cleaner. Cancellations communicated less than 24 hours (1 full working day) will be charged the full price for your scheduled cleaning.

Lock Out/Turned Away Fee

If we arrive on our scheduled cleaning day and are turned away at the door or cannot get in, we will charge full price for your scheduled cleaning.